Immediately Require Bilingual Customer Service Specialist – Work at Home in Tennessee

Job Description

Job title: Bilingual Customer Service Specialist – Work at Home

Company: Qurate Retail Group

Job description: US55505

The Opportunity

HSN Customer Service Specialists answer inbound customer calls. Working at home, our Specialists problem-solve to assist our customers.

Compensation

• Starting rate is $15.60/hour.
• Automatic increases in pay every 6 months for 2 years resulting in $17.60/hour (after 24 months).

Life with HSN as a Customer Service Specialist

Busy day handling a high volume of customer inquires

Assist customers with questions while personalizing the experience for each caller

Calls may include confirming refunds, taking payments, placing orders, analyzing account data, etc.

Opportunity for advancement and upward mobility across the entire Qurate Retail Group family of brands

The Right Candidate

• Must be fluent speaking in English and Spanish
• Problem solves and de-escalates unique situations while sustaining a high-paced call volume
• Learn and work in a virtual environment with a set schedule and structured day
• Communicate with a variety of customer styles, peers, and leaders
• Navigates multiple systems and screens while assisting customers
• Follow HSN computer system requirements
• Troubleshoot own technical problems (in partnership with IT when needed)
• Available to work weekends, holidays and additional hours
• Report to an assigned supervisor
• Reside in Florida, Tennessee, or Virginia

System Requirements

Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. While a full specification list will be provided after your interview, here are a few important items:

Self-provided computer or laptop, running a Microsoft Operating System, operating on Windows 10 and not older than 3 years

Headset compatible with HSN specifications (HSN reimburses $75 for headset.)

High-speed internet connection. Satellite, broadband, wireless or dial-up services are not an option

Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported

Provide standard copper line phone service from a local phone company or bundled service from your internet provider

Training Schedule

Your HSN career begins with a paid (5) week training period where full attendance and participation is required through the duration of the training. Training schedule and working schedule post training will differ.

The Application Process

Our application process is candidate-led. Each notification for next steps will be sent to the email address you provide.

1. Complete Application

2. Complete skills assessment on mobile device or computer

3. Self-schedule interview

4. Complete interview

Remote work is not permitted in NYC at this time.

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Join us as we enrich life’s everyday moments – including yours. Apply today!

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate , where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers!

For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at for assistance. ?

Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.

Expected salary: $15.6 per hour

Location: Tennessee

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