Urgently Need Chase Travel Operations Manager – REMOTE – St Louis, MO CTJ in Saint Louis, MO

Job Description

Job title: Chase Travel Operations Manager – REMOTE – St Louis, MO CTJ

Company: JPMorgan Chase

Job description: Job Description:

As an Operations Manager, you are leading a team of supervisors and call center agents in our exciting new line of business, Chase Travel. You will be demonstrating strategic thought leadership, as well as delivery of best practices. If you have a passion for leadership and development, you may be the perfect fit for our travel team.

Job Responsibilities

• Provide leadership, development and coaching to a team of supervisors and 125+ contact center agents by leading regular staff/individual meetings to review performance to goal, ensuring all performance metrics are achieved and completing annual performance reviews for direct reports.
• Plan, manage and control the day-to day activities of the operational team to ensure deadlines are met in accordance with internal and external customer expectations.
• Responsible for the successful implementation of operational strategies and evaluates the need for improvements as it relates to initiatives and lines of technology supported by the call center operation. Formulate and implement new projects, policies, and procedures for the department to achieve specific operational goals.
• Assesses service level, operational efficiencies and streamlining processes to ensure that our client’s requirements are met in a cost-effective manner.
• Provide client service support to strengthen relationships with each client by facilitating routine client calls, participating in client visits, handling escalated calls and providing resolution(s) and making presentations.
• Coaching and developing supervisors, oversight of the agent performance management; to include things like adherence to schedules, sales, quality, defect rate, AHT and motivating the call center staff to meet customer service performance goals
• Evaluate and suggest the best methods for reducing cost, increasing revenue opportunities and improving overall profitability across the operation.

Required qualifications, capabilities, and skills

• Bachelor’s Degree or equivalent work experience.
• 5+ years of management experience in an inbound customer service/call center environment.
• Demonstrated strategic planning, analytical and problem-solving skills utilizing creativity and innovation.
• Strong interpersonal and communication skills; excellent written, verbal and presentation skills.
• Proven leadership experience of 100+ employees
• Project Management Skills
• Ability to manage multiple priorities with tight deadlines.
• Remote position – must reside in St. Louis, MO or surrounding neighborhoods.

Preferred qualifications, capabilities, and skills

• Travel Industry Experience
• Lean Management/Six Sigma Methodology

About Us:

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

About the Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Expected salary:

Location: Saint Louis, MO

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