Delta Airlines Customer Care (Remote Jobs Work From Home) – Send Your Application
Job Overview
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Date PostedNovember 5, 2024
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Expiration date--
Job Description
Are you passionate about delivering exceptional customer service? Delta Airlines is seeking dedicated and enthusiastic Customer Care Representatives to join our remote team. As a Customer Care Representative, you will provide top-notch support to our valued customers, assisting them with inquiries, reservations, and resolving issues with professionalism and empathy.
Key Responsibilities…
Handle inbound and outbound customer calls, emails, and chats with the highest level of service and professionalism.
Assist customers with reservations, changes, cancellations, and general inquiries about Delta Airlines services.
Resolve customer complaints and issues promptly and effectively, ensuring customer satisfaction.
Maintain accurate and detailed records of customer interactions and transactions.
Collaborate with team members and other departments to address and resolve customer concerns.
Stay updated on Delta Airlines policies, procedures, and promotions to provide accurate information.
Additional Information:
This is a remote position, allowing you to work from the comfort of your home.
Training will be provided to ensure you are fully prepared for your role.
Equipment and software requirements will be communicated upon hiring.
Required Qualifications:
High school diploma or equivalent.
Previous customer service experience, preferably in a call center environment.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in basic computer applications and ability to learn new software quickly.
Ability to work independently and as part of a team in a remote environment.
Reliable high-speed internet connection and a suitable home office setup.
Preferred Qualifications:
Previous experience in the airline or travel industry.
Familiarity with Delta Airlines systems and processes.
Bilingual abilities (e.g., Spanish, French) are a plus.
Benefits Information:
Competitive salary with performance-based incentives.
Comprehensive benefits package including health, dental, and vision insurance.
401(k) plan with company match.
Paid time off and holidays.
Employee travel benefits and discounts on Delta Airlines flights.
Opportunities for professional development and career advancement
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