Member Program Coordinator

Job Description

Do you have a passion for helping others, and a natural affinity for organization and customer service? CVS Health is looking for a skilled and driven Member Program Coordinator to join our team and help ensure that our members receive the best possible care. This role requires a self-starter with excellent communication and interpersonal skills and a can-do attitude.The Member Program… Coordinator will be responsible for managing the day-to-day operations of CVS Health’s membership program, including developing programs, providing assistance to members, and ensuring compliance with applicable regulations. This position requires someone who is highly organized, results-oriented, and enjoys working in a fast-paced environment.The ideal candidate should possess:• Bachelor’s degree in healthcare, business, or a related field• 2+ years of experience working with health plans, managed care, or related customer service experience• Proven ability to build relationships with customers, members, and external partners• Strong computer skills, including Microsoft Office and database management• Exceptional oral and written communication skillsIf you think you have what it takes to take on this exciting role, we would love to hear from you. Please apply today and join our team!

Responsibilities for Member Program Coordinator:
• Develop member programs and ensure compliance with applicable regulations
• Provide assistance and guidance to members
• Handle customer service inquiries and provide solutions
• Maintain accurate records and databases
• Monitor program performance and implement improvements
• Work closely with internal and external stakeholders to ensure effective program operations
• Facilitate and coordinate member meetings
• Monitor and analyze program data to identify trends and opportunities
• Collaborate with the marketing team to develop promotional materials
• Handle program logistics, such as scheduling, budgeting, and ordering supplies
• Develop and implement procedures to ensure program compliance with regulations
• Participate in industry conferences and meetings
• Generate reports to track program progress and results

CVS Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics

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