Help Desk Engineer – VacancyGlobal

Remote jobs_CP

September 29, 2023

Part Time

Job Overview

Date Posted

September 29, 2023
Expiration date

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Job Description

The onsite System Administrator support candidate is expected to provide services between 0700h and 1800 from Monday to Friday (Rotational Shift 8 Hr working with 1 hr lunch break).

You must have:

2-3 years experience in a similar role
Excellent people and communication (both verbal and written) skills
Can-do attitude with the desire to learn and grow
Adaptable and approachable behaviour with ability to multi-task
Ability to work independently and collaboratively in a dynamic team environment
Time management and organisation skills to effectively manage priorities and deadlines
Active Directory for user and computer accounts management (e.g. password reset, unlock accounts)
Excellent troubleshooting skills on Windows, Office 365, Outlook, SharePoint, OneDrive
Experience in deploying desktop and mobile hardware e.g. Laptops, Monitors, Peripherals, Deskphones, Tablets
Basic understanding of wireless and wired networks
Knowledge of remote access infrastructures like VPN and two factor authentications from users perspective

Job responsibility:

Resolve incidents and requests reported by end users via email, instant message channel, phone, automated ticket queue promptly and efficiently

Maintain accurate records of support requests and resolutions in our ticketing system
Provide end user device support (laptops, desktops, mobile device)
Escalate incidents and liaise with respective support teams where applicable
Maintain the fixed asset inventory for all IT assets
Provide Audio/Video conferencing support
Perform staff onboarding/ offboarding
Assistance in IT projects
Hardware/ Software installation and setup
Provide guidance and training to staff on IT-related topics
Adhere to company policies and processes