Want Temporary Workforce Management Planning Analyst-Remote in Englewood, CO

Job Description

Job title: Temporary Workforce Management Planning Analyst-Remote

Company: TTEC

Job description: Bringing smiles is what we do at TTEC… for you and the customer. As an Temporary Analyst – Workforce Management – Planning working remotely in USA, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Have a passion to solve work puzzles in real time? Are you looking for an opportunity to experience something new each day? In this role, you’ll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients’ needs. You’ll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program.

You’ll report to the Workforce Manager. You’ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations. This project is anticipated to last between 60-120 days while supporting natural disaster relief efforts.

During a Typical Day, You’ll

• Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success
• Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information
• Forecast staffing and recommend headcounts on a day-to-day, short-term basis
• Bring your time management and organizational skills to manage multiple, complex, on-going tasks

What You Bring to the Role

• 6 months or more data analysis experience
• High school diploma or equivalent
• Solution-oriented mindset
• Understanding, interpreting, and manipulating data for reporting
• Computer experience
• Flexibility to work various shifts during 24×7 hours of operations

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes… a great compensation package and performance bonus opportunities, benefits you’d expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit www.hellottecbenefits.com for more information

Compensation and Benefits

• The anticipated starting salary range for individuals expressing interest in this position is $25-$30/hr.

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI- Remote

Expected salary: $25 – 30 per hour

Location: Englewood, CO

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